Send us the problem, not a brief. A Dynamics 365 consultant reads every enquiry and replies within one business day — with a straight answer about whether we can help and roughly what it would cost.
We reply within one business day, usually sooner. If it is urgent, call us on +1 (000) 000-0000.
Straight answers, including the uncomfortable ones. If your question is not here, ask it on a call — we will not dodge it.
Ask us directlyIt depends on scope, entity count and how much of your process is genuinely non-standard — but we refuse to hide behind that. After a two to three week assessment you get a written cost band with the assumptions listed, so you can take a real number to your board rather than a range with a factor of four in it.
A single-entity Business Central rollout typically runs 12 to 16 weeks. A multi-entity Finance & Operations programme is usually 20 to 32 weeks. We publish the plan in week one and report against it fortnightly, so slippage is visible early instead of announced at the end.
No, and usually you should not. We frequently phase by legal entity, by module or by geography — finance first, then supply chain, then CRM. Phasing costs a little more in total but dramatically reduces the risk of a single catastrophic cutover weekend.
Open transactions and master data migrate into Dynamics. Closed historical detail is normally kept in a read-only archive or warehouse and surfaced through Power BI — migrating ten years of closed ledgers into a live ERP is expensive and almost never worth it.
Only where the process is a genuine competitive advantage. Everywhere else we will push you towards standard functionality, because every customisation is a cost you pay again at every release wave. Expect us to challenge "we have always done it this way".
Thirty days of hypercare are included in every implementation. After that most clients move onto a managed support retainer with named consultants and tiered SLAs — but you are not obliged to. If you would rather run it in-house, our knowledge transfer is written into the contract precisely so you can.